1. Introduction

Welcome to Ruhika Incenses. These Terms and Conditions (“Terms”) govern your use of our website [ruhikainsences.com], operated from Mumbai, India, and your purchase of products from our online store powered by WooCommerce.
By accessing or using this website, you agree to be bound by these Terms. If you do not agree, please do not use our website.

2. Eligibility

You must be at least 18 years of age or using this website under the supervision of a parent or guardian to make purchases. By using our website, you represent that you meet these eligibility requirements.

3. Products and Services

We make every effort to display our products accurately, including descriptions, images, and pricing. However, we do not guarantee that product colors, dimensions, or other details will always appear exactly as they are due to variations in display devices and availability.

We reserve the right to modify, discontinue, or update any product or service at any time without prior notice.

4. Pricing and Payment

All prices listed on our website are in Indian Rupees (INR) and include applicable taxes, unless stated otherwise. We accept payments through secure gateways such as credit/debit cards, UPI, net banking, and digital wallets. Your order will be processed only after successful payment confirmation.

5. Shipping and Delivery

Orders are usually processed within 2 working days. Delivery timelines depend on your location and courier service. We are not liable for delays caused by courier partners, customs, or natural events beyond our control.

For more information, please refer to our Shipping Policy.

6. Returns, Exchanges & Refunds

We strive to ensure customer satisfaction. If you receive a defective or incorrect product, please contact us within 7 days of delivery. Products must be unused, in their original packaging, and accompanied by proof of purchase. Refunds or replacements are processed as per our Return & Refund Policy.

7. Cancellation Policy

Orders may be canceled before shipment by contacting our customer support. Once dispatched, cancellations are not possible. We reserve the right to cancel any order due to product unavailability, pricing errors, or suspected fraudulent activity.

8. Intellectual Property

All website content, including images, text, logos, product descriptions, and designs, are the property of Ruhika Incenses and protected under Indian copyright and trademark laws.
You may not copy, distribute, or use any content without written permission.

9. Limitation of Liability

We are not responsible for any indirect, incidental, or consequential damages arising from your use of our website or products.
Our total liability for any claim related to your purchase shall not exceed the amount paid for that order.

10. Privacy Policy

Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.

11. Governing Law and Jurisdiction

These Terms are governed by the laws of India, and any disputes shall be subject to the exclusive jurisdiction of the courts of Mumbai, Maharashtra.

12. Contact Information

If you have any questions about these Terms, please contact us at:
Head Office: A/17, Om kalpataru CHS, Bhakti Mandir Road, Near thanawala garage, Naupada, Thane west- 400602
Tel: +919136964868
Email: ruhikaincenses2024@gmail.com